Business Growth Masterclass : Failing to Plan is Planning to Fail and The 6 Things All Customers Want
Two of West Yorkshire's leading business growth experts in one room; this free event is for owners and senior managers of business looking to grow their business. Bringing together two experts in business growth and management – Simon Monaghan from Business Doctors and Nigel Greenwood of Simply Customer – the event is a fantastic opportunity to learn both how to improve your business planning and how to increase profitability by improving your customer experience. Taking place in the conveniently located surroundings of Biz Space, just off junction 5 of the M621, this three hour event is the perfect opportunity for business owners to come together and learn how to achieve their business aspirations.
Simon Monaghan – Business Doctors : Failing To Plan Is Planning To Fail
Simon's presentation will provide business owners with a blueprint for achieving growth by establishing objectives, assessing your business environment, and formulating and implementing strategies appropriate to your own business. His approach is to clearly understand the owner’s objectives, conduct a strategic review of the business, and then to work with and support the business owner to implement sustainable growth plans.
Simon has worked with over 70 businesses of all shapes and sizes, helping each of them to produce a detailed plan to achieve the outcomes that are important to them, whether it be growth, succession, or exit etc. Effective communication is key to this approach, and Simon talks the same language as business owners, focusing on practical steps rather than theory dressed up in jargon. Simon is deeply embedded in the local SME community – being a partner supplier to Leeds LEP, Chair of the Leeds Branch of The Federation of Small Businesses and a major supporter of business networks across the region.
Nigel Greenwood - Simply Customer : The 6 Things All Customers Want: How to get fast, profitable, sustainable growth through understanding customers and their journeys through your business.
Nigel’s presentation will explain the impact of even a small improvement in your customer experience – and how to deliver it. It includes simple, easy to apply, practical advice on how your customers want to do business with you, plus a real life demonstration of how to map your customer journeys and the impact this can have on business growth.
Nigel first started mapping customer journeys as Head Of Channel Management for a multi-national corporate, increasing sales by 30% through one simple change to the sales process identified when he mapped the journey. As Head Of Customer Loyalty, he again used journey mapping to improve customer retention by 50% within a year, netting the business £148m extra profit.
He established Simply Customer in 2014 to help SMEs grow through mapping customer journeys and improving the customer experience. Local SMEs he has worked with have seen up to 100% improvement in lead to sale conversion, 80% improvement in customer retention and up to 700% increase in turnover.
Growing businesses are often hard to manage. With the experience of Simon and Nigel, you will have the experience and support you need in order to chart the future path for your business. Book onto this free event today and see if they can help you.
Refreshments will be served upon arrival and at the mid-session interval. There is plenty of parking available, both at the front and the rear of the site.
Please complete the form on this page to ensure you secure a seat at this event. We will be in touch nearer the time to discuss the finer details of the Masterclass.