This updated policy explains how we collect and use data when you interact with our website and our franchisees’ websites, how we retain and protect your personal data and how you can contact us if you have any concerns.
What do we class as personal information?
This is information relating to an identifiable natural person, a person who can be identified directly or indirectly, by a name, email, location data or more specific factors relating to, but not limited to, the physical, genetic, or social identity of a natural person.
We do not and will not use any personal information that has been changed or amended so that it can no longer be used to identify a specific person.
How we collect your personal data
We may need to collect and process your data for legal compliance. There may be a legitimate interest for us to collect your data as might be reasonably expected as part of running a business.
What personal data do we collect?
When using our website we collect your name, telephone number and email address along with other details as shown on the contact form and items relative to your interest. At times there may be an option for a postal address. A telephone number is collected should you call our offices or any Business Doctors’ personnel. Your email address is collected with any correspondence, queries or contact sent to any of the @businessdoctors.co.uk email addresses.
How we use your personal information
We use your personal data to send you details of the services you have requested, to improve our services and to provide you with personalised updates for other services that may be in your interests. We may also use it to send you marketing material. We will contact you regarding changes to your account, for updates and upgrades, amendments to our services and to provide customer services.
If the law requires, your data may also be used to prevent and detect any fraudulent or criminal activities. If requested we submit data to law enforcing bodies and courts. You choose how we use your personal information
You always have a choice as to how we collect your personal information, how we use it and how we communicate with you. You choose how we send marketing material to you, whether customised or not, whether we send it to you or whether we don’t. In addition you can choose whether to receive phone calls.
How can you access, control or amend your personal information
As required by applicable law, you have the right to access your personal information, to correct, amend, and request a deletion, place a restriction on how we use it or ask us to cease from using your information for any direct marketing activity.
You have the right to know what data we hold about you and, on request, we provide you with a copy of that
data in a structured and readable format. If any data we hold about you is incorrect, outdated or incomplete you have the right to ask us to correct and update it. You also have the right to object to us holding your data and
processing it in any way. With this in mind you can ask us to delete it or restrict how we use it. Although this is governed by applicable laws, it may restrict or impact any access you have to some of our services.
To request a copy of any information we may hold about you please contact Data Protection Office, Business Doctors Ltd, Mere One, Mere Grange, St Helens, Merseyside WA9 5GG. You can also send an email to firstname.lastname@example.org.
If you wish to amend or update your information please email email@example.com.
Sharing your personal information
We do not sell or disclose any personal information to any third party, whether this is for marketing or advertising purposes. We would ask for your consent in these unlikely circumstances. However we may disclose your information within the Business Doctors Ltd corporate entity in order to comply with any legal necessity regarding any User Agreements and to assist with our marketing and advertising activity. Your personal information may also be shared if we are required by law or to detect, prevent or investigate any illegal or fraudulent activity that may be related to our services. At all times we will minimise the amount of personal information we disclose and will only share what is relevant and deemed a necessity for the purpose gained. Should we sell, expand or reduce the Business Doctors entity, this may involve the movement of territories or even selling the business as a whole to new owners. If this is the case any relevant personal data will be transferred to the new owners, managers or any controlling entities. This will be covered under our terms as stated in this Privacy Notice. You will be notified of any business sale or transfer and you will be given the option to opt out of any of your data being retained by the new entities.
Third Party Sites
We cannot guarantee the security or privacy of your data if you disclose your information to any third party. Please consult these parties directly and review their websites for their Privacy Policies.
How long we keep your personal information
We will keep your personal information for as long as deemed necessary for the purpose it was collected, to provide you with any of our services that you have requested by visiting and logging in to our website and for any other legal or policy disputes. We may, periodically use your personal information to contact you to check and data cleanse our files, making sure you still consent to us holding your personal information and that our services are relevant.
Where your personal data is processed
Your data will only be processed within the UK. If any data is collected outside the UK it will be transferred to our UK base.